SoftSurroundings Return Policy
We want you to be fully satisfied with your purchase. Our products are crafted with care to meet quality standards and your expectations. If you are not completely happy, we accept returns and exchanges within 60 days of purchase with a valid receipt. Shipping fees are non-refundable.
Returns Made Easy
Partnering with Happy Returns ensures a seamless process. Choose your preferred method below:
Return at a Drop-Off Location
For instant refunds
- Start your return online and select the Returns Bar option to generate a QR code.
- Visit thousands of locations, including participating retail partners.
- No box or label required. Refunds begin immediately at drop-off. (A $9.95 fee is deducted from your refund.)
Start Your Return
Return by Mail
For standard refund processing
- Initiate your return online to receive a prepaid USPS label via email.
- Pack items in original packaging, attach the label, and ship.
- Refunds process within 7–10 business days after receipt. (A $9.95 fee is deducted from your refund.)
Start Your Return
Exchanges
- Contact Customer Care to arrange a Rapid Exchange.
- A new order will be placed with complimentary shipping, and a prepaid label will be provided for your return.
- Your original payment method will be charged for the new order, then refunded once the exchanged item is received.
Price Adjustments
We honor price reductions within 14 days of purchase for sale or full-price items. One adjustment per item. Reach out to our customer service team for assistance.
Final Sale Policy
Items marked final sale cannot be returned or exchanged.
All returns and exchanges require a valid receipt. Policies subject to change. Visit softs-surroundings.com for details.